I'd like to send a big shout out tonight to Cora Ellsworth of Perma-Bound books. I had some issues with a 2017 order, and right before Christmas break, I sent an email to Loyd Harris. In January, I received a detailed letter explaining that Loyd was retiring due to health reasons. (By the way, he's a great guy who has served Arkansas well, and I certainly wish him the best!)

When I contacted Cora, she had already started working on my issue... and within DAYS, replacement books were on my desk! WOW! I was surprised at how quickly everything was settled! This is a very popular series in my library media center, so I'm especially pleased to have these back in circulation! I'm so thankful for excellent customer service, and I think we're in very good hands with Cora!